Data deletion instructions

Smart Kare Solutions · Updated September 9, 2026

Anyone whose information is processed by Smart Kare Solutions can request deletion, including people who cannot sign in. No account login is required to send a request.

1. Email info@smartkaresolutions.com with the subject Data deletion request.
2. Provide your name, a contact email, the relevant organization or clinic, and enough information to identify the account or records concerned. For Meta/WhatsApp integration data, identify the business or WhatsApp account or template where known, and describe which information you want removed. Do not send passwords, access tokens, app secrets or complete medical documents.
3. We will verify the requester's identity and authority using information appropriate to the request. If the records are controlled by a healthcare organization, we will coordinate with that organization or direct you to its responsible contact.
4. We will explain the outcome and any information that must be retained, including the reason. Deletion may be limited by clinical-record retention duties, legal requirements, security needs or another applicable obligation. Requests are handled within applicable legal time limits; emailing a request does not instantly erase a workspace.

You may request deletion of information received through Meta as well as information supplied directly to us. Removing or revoking a Meta connection stops future access using that connection but does not automatically remove previously stored data. Ask us to remove those stored records too. For data independently held by Meta, use Meta's own privacy controls or request process.

Account deletion can remove access to the service. Healthcare organizations should arrange any required record handover before requesting deletion. These are data-deletion instructions, not an automated Meta deletion callback.